Berlin’s a dirty city where lots of people dump their litter on the street. You can report this through the city’s app, Berlin Ordnungsamt, and it’s usually removed in a few days. While the process works, the interface needed a little clean-up, too.
The Ordnungsamt lets people submit reports on different topics, from broken traffic lights to noise complaints. Litter’s just one topic. I analysed the reports in the app for two months in 2019 and got a surprising result: more than 80% of the reports are about litter.
The redesign is a more focused way to report litter – the main reason why people use Ordnungsamt. It motivates Berliners to report litter by visualizing the results, and encourages them to change their littering habits.
I made a prototype to show the idea (best viewed on desktop devices).