BESEN is an app concept that helps Berliners clean up their city in three steps. It’s based on the city’s official app, Berlin Ordnungsamt. 

Approach and process

Ideation

Berlin’s a dirty city where lots of people dump their litter on the street. You can report this through the city’s app, Berlin Ordnungsamt, and it’s usually removed in a few days. While the process works, the interface needed a little clean-up, too. 

Research

The Ordnungsamt lets people submit reports on different topics, from broken traffic lights to noise complaints. Litter’s just one topic. I analysed the reports in the app for two months in 2019 and got a surprising result: more than 80% of the reports are about litter.

Design

The redesign is a more focused way to report litter – the main reason why people use Ordnungsamt. It motivates Berliners to report litter by visualizing the results, and encourages them to change their littering habits.

Prototype

I made a prototype to show the idea (best viewed on desktop devices).

Watch this video to see how BESEN works

www.besenapp.com

What I did

• Ideation
• Research
• UI Design (alongside Nils Steinert)
• Prototyping
  
• Video